Our Rates

We provide remote support as well as drop-off and on-site service for our clients. If you prefer to bring your computer to our location for repair, please contact us to arrange a drop-off or pickup appointment.

For most services, our rates are as follows.

On-site Service call (less than 45 minutes): $65 if your location is within a ten mile radius of Jacksonville, TX.

Standard hourly rate: $75 per hour. There will be a minimum charge for any on-site service call made outside of the immediate Jacksonville area. The minimum charge will depend on how far you are located from jacksonville, TX.

Travel time: We do not normally charge for drive time; however, we will  need to make special arrangements for travel cost reimbursement if your location is outside of the East Texas area.

Rates for long-term projects or multi-day projects may have a per hour discount applied. These must be discussed and agreed upon before the work begins.

Remote support and telephone consulting: We do not normally charge for quick telephone consults; however,  if the situation is complicated or requires more than 15 minutes of our time, you may be asked to pay for telephone time billed at a rate of $15 per 15 minute increment. Free telephone consultation may be provided to our established clients at the sole discretion of Michael Brown. The same rate of $15 per 15 minute increment will also be applied to remote support services.